Returns & Exchanges

At Dufresne Furniture and Appliances, we want you to love your home, which is why we offer a comprehensive return and exchange policy to ensure your complete satisfaction. If your purchase doesn't perfectly fit your space or needs, our team is here to help you find the right solution through our established satisfaction guarantee.

Return Process

• 1.
  Review Policy Eligibility

  Verify that your item is within the eligible return period and remains in its original, showroom condition with all tags and packaging intact.

• 2.
  Contact Guest Services

  Reach out to our dedicated guest services team via phone or visit your local showroom to initiate a return request and obtain an authorization number.

• 3.
  Schedule Inspection and Pickup

  For large furniture and appliances, our delivery team will schedule a time to inspect the item for damage and coordinate a professional pickup from your residence.

• 4.
  Process Refund or Credit

  Once the item is received and inspected at our warehouse, we will issue a refund to your original payment method or apply a store credit toward your next selection.